Terms & Conditions

1Definitions

• "Agreement" means these Terms & Conditions together with any engagement letter or statement of work.
• "Service" means the AI solutions, workshops, and consulting services offered by Neurova.
• "User" or "you" means any person accessing our website or engaging our services.
• "We", "us", or "our" refers to Neurova Sdn Bhd.
• "Content" means all material on our website including text, images, and documentation.
• "Deliverable" means any AI model, system, documentation, or workshop material produced under a client engagement.

2Acceptance of Terms

By accessing our website or engaging our services, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to these Terms. If you are acting on behalf of an organisation, you represent that you have authority to bind that organisation to this Agreement.

3Service Description

Neurova provides AI consulting and implementation services including dynamic pricing systems, document summarisation systems, and leadership workshops focused on AI literacy. Services are delivered under individual engagement letters that specify scope, timeline, deliverables, and pricing. Service availability is subject to capacity and may be subject to geographic limitations. Neurova services are currently delivered primarily to clients based in Malaysia.

4User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate and complete information in all communications with us
• Use our website and services only for lawful purposes
• Not attempt to reverse engineer, copy, or redistribute any deliverable without written permission
• Not use our services in a way that violates Malaysian law or the rights of third parties
• Co-operate reasonably with our team during active engagements (timely feedback, data access)

5Intellectual Property

All content on our website — including text, design, code, and images — is the property of Neurova Sdn Bhd and is protected under Malaysian intellectual property law. You may not reproduce, distribute, or adapt this content without our written consent.

Deliverables produced under a client engagement are covered by the terms of the relevant engagement letter. Unless otherwise agreed in writing, Neurova retains ownership of underlying methodologies, frameworks, and general AI tooling, while clients receive a licence to use the specific deliverable for their stated business purposes.

6Payment Terms

Pricing for each engagement is stated in the relevant engagement letter in Malaysian Ringgit (MYR). Standard payment terms are 50% on engagement commencement and 50% on delivery, unless otherwise agreed. Invoices are payable within 14 days of the invoice date. Late payment may result in work being paused until settlement. Neurova does not accept responsibility for bank charges or currency conversion fees.

Refunds: Given the bespoke nature of our work, refunds are not available for completed work. If an engagement is cancelled by the client before completion, fees for work completed to that point remain payable. Cancellation terms are detailed in the engagement letter.

7Service Delivery

Timelines in engagement letters are estimates based on normal working conditions. Neurova will notify clients promptly of any material change to expected timelines. Delivery timelines may be affected by client response delays, changes to project scope, or circumstances outside our reasonable control. Scope changes require written agreement and may affect both timeline and fees.

8Disclaimers

Our website and services are provided on an "as is" basis. While we take care in designing and building AI systems, we do not represent that any deliverable will produce a specific commercial outcome. AI systems perform within the bounds of the data they are trained on and the conditions they operate in — results will vary.

Nothing on our website or in our workshop materials constitutes professional legal, financial, or technical advice. We recommend that clients seek independent professional advice where relevant before acting on information provided in our workshops.

9Limitation of Liability

To the extent permitted by Malaysian law, Neurova's total liability to you in connection with any engagement shall not exceed the fees paid for that specific engagement. We are not liable for indirect, consequential, or special losses, including lost profits or business interruption. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under Malaysian law.

10Confidentiality

Both parties agree to keep confidential any non-public information received from the other in the course of an engagement. This obligation survives termination of the engagement for a period of three years. Client data provided for model training or integration purposes is subject to the terms of the applicable Data Processing Agreement.

11Termination

Either party may terminate an engagement by providing written notice as specified in the engagement letter. In the event of a material breach, the non-breaching party may terminate immediately on written notice. On termination, all outstanding fees for work completed become due immediately. Clauses relating to confidentiality, intellectual property, and liability survive termination.

12Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation within 30 days of a written notice of dispute. If negotiation fails, disputes shall be referred to the Malaysian courts with jurisdiction in Selangor.

13Changes to Terms

We may update these Terms from time to time. The revised version will be posted on our website with an updated "Last Updated" date. For active client engagements, material changes will be communicated via email. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

14Contact

For legal enquiries or questions about these Terms:

Email: [email protected]

Address: Neurova Sdn Bhd, 31 Jalan Kemajuan, 46200 Petaling Jaya, Selangor, Malaysia